PRIVACY AND RETURNS POLICY
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
WHEN YOU VISIT OUR WEBSITE
We aggregate information such as: what pages visitors view, visitor’s time on the website and visitor’s geographical location. This information is used to improve the content of our website. Shopping cart contents are anonymous until an actual order is placed.
We have taken many steps to ensure the security of your transaction. The data you send is strongly encrypted by PayPal, using SSL with an encryption key length of 168 bits (the highest level commercially available).
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address which will provide us with information that helps us learn about your browser and operating system.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
How do you get my consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us via email at
YOUR EMAIL ADDRESS
We collect the email addresses of those who communicate with us via email, place orders via our website, or who provide us with email addresses in any other communications. We do not sell, rent, or loan customer’s email addresses to third party companies. Your email address will be used to send your order and shipping confirmations and for relevant correspondence regarding your order. We may also send you occasional email notices relating to promotions, products, events and/or services. If you wish to no longer receive any promotional email from us in the future, you have the option to “Unsubscribe”.
With your permission, we may send you emails about our store, new products, and other updates, send you occasional email notices relating to promotions, products, events and/or services. If you wish to no longer receive any promotional email from us in the future, you have the option to “Unsubscribe”.
YOUR POSTAL ADDRESS
If you supply us with your postal address you may receive occasional catalogs or mailings from us in the future with information pertaining to our products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending an email to us at: Sales@desertstamps.com
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% safe and secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Your credit card details and transaction details are secure and encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information will be discarded and deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or if you would want more information contact our Privacy Compliance Officer via email at
Please note: All purchases over $200.00 must be verified with proper photo identification issued by the government along with the card used to purchase your order before we can process the shipment. Once verified, orders will be shipped out requiring the signature of the purchaser. No exceptions.
Orders placed before 3 pm PST generally ship same day. In the event of high order volume, the order will be shipped the following business day. Delivery times are based on the distance from our shipping address.
We offer Priority 1 – 3 Business Day shipping as well as Express 1 – 2 Business Day shipping.
Once your order ships, you will receive an email confirmation with tracking information to track your order. Sorry, we are not responsible nor do we take responsibility if USPS delays the delivery of your package as it is 100% out of our company’s control.
RETURN OR EXCHANGE AN ITEM – our 100% money back guarantee:
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt for your money back minus shipping. Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 14 days after purchase. Orders returned and/or received after 14 days will not qualify for a refund and shipment will be sent back to the customer.
(Note: Our 14 day offer will become effective the date your order ships out of our facility to the date we receive your returned purchase is back in our facility).
Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Goods will only be accepted for return if we receive the order within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
Hair must be in the original state and packaging as it was mailed out to the recipient. No exceptions.
Not the style you were looking for and wanted to exchange to something else?
No problem! Just send it back to us, and we will send out your requested style.
We do not refund shipping charges.
All Sales Are Final
For altered products (bundles are unwrapped / extensions have been worn) all sales are final. As a small business and wholesale company we do not have large margins that might factor this into our retail pricing. Should you have any questions about your potential return, please feel free to contact our office. Ship all exchanges and returns to:
We highly recommend shipping your exchange and/or return package via UPS or insured Parcel Post. Please retain receipts and tracking information for your records. Your return will be processed promptly upon its arrival.
Regrettably, return shipping and handling charges are not refundable.
In the case of damaged items, please refer to the Damaged Items section below.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact the carrier as soon as possible to file a claim. We are not responsible for items damaged by the carrier.